In-house Research

We are committed to delivering excellent customer service and un-biased feedback from our purchasers provides an invaluable part of our strategy to continually improve. Rydon Homes works with independent specialist research company In-house to consistently measure our performance through customer satisfaction surveys following the completion of a home purchase. 

NHBC Warranty

Your purchase is covered by the 10 year NHBC Buildmark Warranty and we will provide you with reliable information concerning this and the other guarantees and warranties from which you may benefit.

Consumer Code for Home Builders

In April 2010 NHBC introduced the Consumer Code for Home Builders, which outlines certain requirements for good practise to support and protect home buyers. We take great pride in ensuring we deliver the best quality homes and customer service. As such, we already exceed the Consumer Code's minimum requirements. Click here to download.

Two Year Warranty

We won’t suddenly disappear! Our customer care department will keep in touch and make sure that your experience of living in a Rydon Home is as enjoyable as you had hoped. We are only a phone call away!

Customer Care Charter

Click here to view the Rydon Customer Care Charter. 

Brian and Janet Spicer purchased their three bedroom detached home and tell us how the level of customer service from Rydon Homes matched the stunning environment of their new property. Brian comments:

“Rydon Homes is a local developer we had come across before. I used to play table tennis in Forest Row in Sussex and always remember driving past their head office and heard they had built some good quality developments in the local area.

Their site team has been wonderful – particularly the site manager James Murphy, who ran a tight ship while there was still work taking place on site. Any feedback we had or issues we raised have been listened to with a sympathetic ear and were rectified very quickly.

We have been impressed overall with the level of customer service and the high quality finish of our new home. We had heard that Rydon Homes was the business and it turns out this is the case!”