Eric and Yvonne Burns are well aware of the benefits of buying new homes - and of living in the Edenbridge area. When they reserved one of the new Rydon homes at Eden Chase in Edenbridge recently, it was something of a record for the Rydon sales team though: it was the fourth time the Burns family had bought a new home from the company!
"We were very happy with our new Rydon home and after we'd been living there for a few months, the sales team released another couple of three-bedroom houses. The housing market was good at the time so we made an offer and, as a family, bought two more houses. One of my sons bought one to live in, whilst the other son bought one as an investment which he later sold."
Rydon are committed to excellent customer service; our team constantly strives to improve customer satisfaction levels. We regularly score extremely well in surveys carried out by an independent specialist research company and have achieved the top industry ranking in customer satisfaction against the benchmark scores of 19 of the UK's housebuilders. We also consistently score well in several other key categories, including "Making customers feel welcome" and "Ensuring new properties are 'sparkling clean' on handover day".
On the key rating of "Would you recommend us to a friend or family member" we are also regularly highly rated and have achieved scores of over 95%.
"We have worked very hard over a great many years to earn a strong reputation in the industry and with our customers for the high quality of our work. Much of our business is repeat, or generated by word of mouth, and we think that says a lot about what people think of us. It also means a lot to us because it shows that we are getting it right; that for those who have bought and lived in a Rydon home or for whom our skills have unlocked the potential of a property asset, our commitment and expertise has made a difference." John Kitchin Managing Director.
